This means bikes designed from the ground-up for children; super lightweight, with specific frame geometry and adapted components (e.g. smaller diameter handlebars, shorter-reach brake levers, narrower cranks etc.). See individual bike descriptions for more information.

Our aim is to provide a highly convenient online service backed by physical premises, including a workshop and a showroom. You are most welcome to visit us by appointment!

Yes! Unlike many pure online shops, all our bikes are assembled to the maximum extent possible in our workshop and checked prior to dispatch - you won't have to fit your own handlebars! Instructions and tools are provided for any minor final assembly (e.g. fitting pedals). If you want to avoid that too you can also arrange to collect your bike from our showroom - just let us know!

Yes! We aim to offer carefully curated selections of quality accessories for each type of riding and age group. As with our bikes, we only stock items that we'd buy for our own children. Some of these are also available on a subscription basis.

For each bike we provide an inside leg measurement range. It's important that you measure your child's inside leg and choose a bike that corresponds. Please see our bike guide for more information.

We stock a full range of bikes adapted for different styles of riding. If you only intend for your child to ride the bike on the road, a town or road bike might suit you best. A hybrid bike provides greater flexibility to also tackle easy trails. A mountain bike will be a bit more cumbersome on the road but allow full freedom off it!

No, there are no set-up costs. The first payment that we take is your first monthly subscription payment which activates your subscription.

Yes, the minimum contract term is 12 months. This allows us to keep our subscription prices low and is a lot shorter than the length of time people typically own bikes, even fast-growing kids! Plus you can upgrade at any time after 6 months.

Your subscription will start the day after your bike is delivered / collected.

Kids are kids! Superficial scratches and other signs of normal wear and tear are included within your subscription, as well as handlebar grip replacement. Like most rentals, if there is a breakage where the client is at fault then this would need to be billed separately. In such an event, we would of course endeavour to repair the bike as cost-efficiently as possible to maintain your custom.

We fully maintain our subscription bikes between owners. Depending on use, your bike may benefit from some additional servicing whilst in your care which we would be glad to advise you on. We only stock bikes where we are able to obtain replacement parts and are here to help in the event of any accidental damage.

Of course! You should use whichever professional maintenance serivces are most convenient for you, should the need arise. Whilst we are always here to advise, there is no need to contact us in such circumstances.

You are free to add compatible parts or stickers so long as they can be safely removed without trace prior to returning the bike.

If you subscribe for a new bike, it's new! If you subscribe for a pre-loved bike it will be mechanically as good as new but may sport a few superficial marks from previous adventures! Our first bikes were all purchased new from manufacturers in mid-2023.

You are responsible for your bike whilst it is in your possession. We are not currently able to offer an insurance add-on, but hope to be able to soon. You may already be covered by existing household and / or civil liability insurance. If you are looking for additional cover you may wish to check www.suisse-velo.ch

Your subscription will continue on a rolling monthly basis after the end of the 12 month minimum contract term until you chose to either upgrade to another bike, cancel your subscription or buy-out your bike.

At the end of your subscription, if you do not wish to exchange for another bike, you simply need to return the bike to us within 7 days of your subscription end date (which can be found in the customer portal).

You may either return the bike to us at our showroom free of charge - by making an appointment - or you can use the box we sent the bike in to return it via the post in the same way that you received it.

You may also buyout a bike at any point in our customer portal for the original manufacturer retail price less the subscription payments that you have made.

Yes! It is possible to buyout a bike at any point in our customer portal for the original manufacturer retail price less the subscription payments that you have made.

You can upgrade any time after 6 months for subscriptions and 12 months for buy-backs.

You should upgrade when your child is ready for the next size of bike, based upon their inside leg measurement as well as their skill level. Of course you can also change for a different type of bike!

Upgrades are free of charge after 12 months. Prior to 12 months an exchange fee of CHF 15 for balance bikes and CHF 25 for all other bikes applies. Monthly subscription amounts are adjusted in-line with your chosen bike on the next monthly payment date. Delivery fees will be applied separately, as required. On exchange we share delivery and collection costs with customers, with customer fees of CHF 29.

We send you a bag to pack your old bike into, which you then hand to the courier when they deliver your new bike! Alternatively, you may visit our showroom in person, which would also allow you to see multiple bike options in the flesh!

Yes! You can upgrade any time after 6 months. Your minimum contract term does not restrict upgrades as it resets to 12 months upon upgrade.

Your minimum contract term is reset to 12 months upon upgrade.

It is possible to buyout a subscription at any time by paying the difference between the original manufacturer recommended retail price less the monthly subscription payments made.

You become the owner of the bike so don't need to return it to us. You can keep it for as long as you like or sell it privately.

Buyout transactions can be processed automatically from within the customer
portal at any time. Simply login and select the buyout option for the product concerned and the buyout offer will be calculated for you.

Shipping is free for all new orders of CHF 50 and above. For order values less than CHF 50 we charge CHF 29 to ship pedal bikes and CHF 6.95 to ship balance bikes and accessories. Please see our Terms and Conditions for shipping costs in relation to exchanges.

Don't worry, we can change it! We offer a 14-day at-home test ride. If you decide a bike is not right you can return it to us. You may also visit our showroom if you wish to try multiple bikes. Please see our terms and conditions for more information.

Whether a subscription or a purchase, the short answer is Yes! Please see our Refund policy for more information.